Return & Refund Policy
By placing an order through giftinggenie.com, you agree to the policy outlined below. These guidelines are designed to ensure transparency and provide you with clear instructions regarding returns, exchanges, and refunds. This policy applies to orders shipped within the United States.
A. 30-Day Return Window
We gladly accept returns within 30 days of delivery. To qualify for a return, the product must be in its original condition, unworn or unused, with tags attached and packaged as received. A receipt or proof of purchase is also required.
B. Return Labels
Our shipments do not include pre-printed return labels. If you wish to initiate a return, please email support@giftinggenie.com and our team will assist you with the next steps.
C. Return Process
To request a return, please contact us at support@giftinggenie.com with the following details:
For defective or damaged products, please include photos or videos as evidence. Once your return is received and inspected (typically within 24 hours), you’ll receive an email confirmation. Refunds are issued within 14 days, though banks or card issuers may take an additional 3–5 business days to finalize the credit.
D. Damaged, Incorrect, or Wrong-Sized Items
We provide free exchanges for products that arrive defective, damaged, incorrectly shipped, or in the wrong size compared to your order. Contact us at support@giftinggenie.com to arrange an exchange.
E. Exchanges
We only exchange items if they are defective, damaged, or shipped incorrectly. Customers are not responsible for return shipping fees in these cases. Please reach out to support@giftinggenie.com to start the process.
F. Refunds
After inspecting your return, we’ll notify you of the outcome. If approved, your refund will be processed within 14 days and credited to your original payment method. Please allow extra time for your bank or credit card company to complete the transaction.
G. Order Cancellations
Orders can be cancelled within 4 hours of purchase for a full refund. After this period, cancellation eligibility depends on the order’s production and processing status.
⚠️ Please ensure your shipping address is complete and accurate (including street name and house number). Failed deliveries caused by incorrect addresses are the customer’s responsibility.
H. Contact Us
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Address: 1707 Hickory Ave, Niceville, FL 32578-3233, United States
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LLC: Giftinggenie LLC
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Store: Giftinggenie
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Email: support@giftinggenie.com
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Website: giftinggenie.com
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Working Hours: 8:00 AM – 7:00 PM (CST), Monday – Saturday
| Payment methods |
Country |
| Visa, Mastercard and American Express (credit/debit cards and prepaid cards – via PayPal) |
Worldwide |
| Buy now, pay later: Afterpay/Affirm/Klarna (via PayPal) |
United States* |
Note:
All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.
*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.
Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.
